Are you looking for a new opportunity in an administrative role? Are you passionate about delivering an outstanding customer experience and thrive in a busy office environment?
If you answered yes to the above, then this may be the opportunity for you.
We are now recruiting for a Customer Service Administrator
Key Duties:
- Supporting the customer experience throughout the entire customer journey, from beginning to end
- Process orders, set up new customer accounts, and be the customer’s voice with our internal key department stakeholders to ensure outstanding customer satisfaction
- Telephone & email handling of general enquires and customer complaints
- Coordinate work orders and update internal systems and databases accordingly
Key Experience:
- Previous experience working in a busy office environment is essential
- Genuine passion for working with people, customers and colleagues
- Ability to multi-task, work under pressure and be solutions orientated
- A friendly telephone manner and strong communication skills. Able to communicate complex information in a clear and simple way
- PC Literate – with an emphasis on MS Office & ERP/MRP systems
If you would like to apply for this role, we’d love to hear from you!
Please send a cover letter and copy of your CV to recruitment@tecan.co.uk
